1. How can I get a guarantee that your price is the best one I have (Our Price Match Guarantee)? To take advantage of Our Price Match Guarantee (OPMG) offer, you must first make the quotation online without using your credit card; it is not available over the phone. In order to have 10% discount or we will match the price but you need to email us at reservations@montecar.com with the details to our customer service team of where you saw the cheaper rental advertised and all the details. The cheaper quote must be ‘like for like’ whereby the dates, times, car size, engine size and specifications are exactly the same. Please note that features such as automatic transmission, air conditioning, ABS and Air Bag Systems will make the like-for-like comparison invalid.

2. What is One Way Rental? Do you want to pick up your vehicle at Amman Queen Alia Int'l Airport and drop it back off in Aqaba City or Arava Border? This is classed as a one way rental, where you pick up from one location and drop the vehicle back off in another. Please call our experienced call centre team on 00962 -7-96 50 50 30 to check availability and prices for this service.

3. What things should be considered while I make a Quote Online? a. Go to our fleet and click on the car picture there. b. Enter your first name, last name and your email address correctly. c. Inform us of your mobile phone as we sometimes call customers. d. Select your favoured car, the pick up and drop off dates. e. Select the pick up location and drop off location. f. Beware of 24-hour clock rate! Rentals are calculated on a 24-hour period from the time of pick-up. This means if you rent a car on Wednesday at 2:00am, you should return it on Thursday at 2:00am. Excess hours will be charged. g. After filling the entire quotation form, click on ‘Submit’ button. h· Next stage, our system will let you know that your quotation request has been received successfully. i· One of our reservation team members will get back to you within 24 hours of the next business day after reviewing your quotation request informing you of the availability of your selected car and the total price including delivery, collection, unlimited kilometers, full comprehensive insurance (CDW,PAI,TPI) and the governmental tax (VAT).

4. How can I book a car online? a. Click on reservation online through b· Fill in the form of Reservation Request carefully. c. Inform us of your mobile phone as we sometimes call customers. d. Select your favoured car. e. After filling the reservation form, click on the ‘Submit’ button. f. Our system will inform you that your Reservation Request has been received successfully. g. An official confirmation will be sent to you immediately within 24hours. You will be informed that you should send a photocopy of your passport and driving licence to fax number 00962 (6) 53 35 122 or via email reservations@montecar.com as soon as you can. If it is difficult, try to send the information on your passport such as your nationality, passport number, place of issue, issued and expired date, place of birth as well as your driving licence number, place of issue, issued and expired date in order to print out the contract for you and avoid wasting your time writing the rental contract upon your arrival; otherwise, we would not validate this reservation. h. You should receive a car hire voucher from us informing you that your reservation is fully completed now. i. If you don’t receive the voucher of your booking, please don't hesitate to contact our reservation department either by emailing us on reservations@montecar.com or by calling us 00962 (6) 53 35 155, 00962 (7) 96 50 50 30 or 00962 (7) 640 15 19.

5. Why should I book in advance? To guarantee that you will get your favoured car hire during peak season as we get extremely busy. So it is always advisable to book your vehicle as early as you can in order to have your favoured car at the lowest price. If you decide to book only 1-2 days before, we can not guarantee to offer you a car at the same price, as these rates may change, according to availability, level of bookings, holidays and other factors.

6. How well in advance do I have to book? Obviously the more in advance you book, the better as you will have more guaranteed availability. However, you can still get availability right up until the last minute.

7. What do I have to do if I need to make an amendment to my car hire booking? You can make an amendment to your booking easily by either emailing us through reservations@montecar.com or faxing it through on 00962 (6) 53 35 122 including your surname and the reservation code which sent to you from us.

8. What do I do if I want to cancel my reservation? We are now offering free cancellation protection insurance with every booking, if you cancel up to 48 hours before the booking is due to commence for no extra charge. If you need to cancel within 48 hours of the start time, you will be subject to a US$50 or 1 day rental, whichever is the greater amount. You can cancel your booking easily by either emailing us on reservations@montecar.com or faxing it through on 00962 (6) 53 35 122 including your surname and the reservation code sent to you from us. Cancellations must be made in writing to us by either email or by fax. No refunds will apply to unused rental days.

9. What do I do if I want to return the car earlier? No refunds are issued on unused rental days (return the car earlier). Do not plan to book for the longest possible period and return early. If you find that you need to keep your rental vehicle longer than planned, extensions can be done quickly and easily over the telephone.

10. What should I do if I never receive my car rental voucher or the official confirmation? a· Make sure that you send all the required documents listed in your official confirmation. b. If you don’t send the required documents within 48 hours from the date you book, your official confirmation will not be valid. c. For any inquiries or requests, please do not hesitate to contact us either by emailing us on reservations@montecar.com or by calling us 00962 (6) 53 35 155, 00962 (7) 96 50 50 30 or 00962 (7) 640 15 19.

11. Can I book a Specific Car Type and Model? The Vehicle type listed on our website www.montecar.com/Fleet.aspx and your voucher is for guidance only. Cars are booked by tariff group and therefore specific makes can not be guaranteed whereas models can be guaranteed sometimes. However, in case the needed car is not available at the time of the customer's request, a similar alternative car is offered from the same category or from the next category. Monte Carlo Rent a Car in Jordan reserves the right to supply a vehicle of ‘similar’ size or specification. We use the following car tariff/categories: A. Economy & Compact; B. Mid-Size; C· Full Size; D· Luxury; E. MPV (Mini Bus/Van 9Persons); F. 4x4WD; We offer an ‘or similar’ service whereby if the vehicle that appears on your voucher is not available upon your arrival, you will be offered a similar car from the car group you have booked. See Our Fleet section for more information about each category and the available cars in each.

12. Why do car rental companies ask for a credit card? Imagine that your brand-new car which cost you $20,000 is parked in front of your house. A stranger knocks your house door and asks you to lend him/her your car for the weekend and s/he promises you to pay $100 (about one-half of one percent of the value of the car) when he brings your car back Monday morning. What would you do? On the one hand, you are intrigued with the idea of getting $100 for lending your car to someone that you don’t know. On the other hand, the risk may be too great! You don't even know this person or even where s/he lives. What if s/he doesn't bring the car back? You wouldn't even know where to look for it! What if s/he damages the car or behaves irresponsibly? This scenario demonstrates our need to secure information regarding the credit-worthiness of our renters. However, we sure want to "lend" our cars for a fee to people who want to "borrow" them, but we also want to get them back in the same condition we lent them. Credit cards and valid drivers' licences usually provide the only information we have about our renters. That’s why many car rental companies no longer rent on a cash basis under any circumstances. Renters should ask about a company's rental policies when they make a reservation.

13. Do I have a fully comprehensive Insurance? A. Of course, our insurance is sold as third party and has a fully comprehensive insurance (protects the renter against a claim made by another person in the event of any damage or injury). B. In the unfortunate event of an accident, or damage to the vehicle, the renter will be expected to pay a certain amount towards the total repair cost which varies from car to car. This is the renter car insurance excess. Our excess payment is set at per claim, according to the rented category from A to B 330US$, from C to E 800$. C. If the car is fully damaged, you will need to pay the value of $1000 for category from A to B or $1500 for other categories. D. We strongly advise our customers to purchase the Additional Insurance Coverage (AIC) which contains of (CDW,TPI,PAI,LDW,PDW & DEW) so you are covered in all eventualities and therefore you will NOT pay any excess amount whether it’s your responsibility or not if you have a crash. To buy the additional insurance coverage (AIC) will cost you $10 per day for group A & B categories and $25 per day for other higher categories.

14. What is the Additional Insurance Coverage (AIC)? Let us clarify this additional Insurance Coverage protection in detail. The additional Insurance Coverage (AIC) exclusively offered by Monte Carlo Rent -a- Car in Jordan which is NOT insurance. It's an option that has (CDW,TPI,PAI,LDW,PDW & DEW) which relieves the renters of financial responsibility if the car is damaged or stolen while under rental contract Zero Deductible Insurance which protects the customer from paying any excess, even if the car was fully damaged. However, by purchasing this kind of insurance which costs 15$ per day for group A to B and 25$ for other higher categories, you therefore in all eventualities will NOT pay any excess amount in the event of an accident or damage, except where negligence is proved by the police; Terms: Collision Damage Waiver (CDW) Theft Protection Insurance (TPI) Personal Accident Insurance (PAI) Loss Damage Waiver (LDW) Physical Damage Waiver (PDW) Damage excess waiver (DEW)

15. How much do I have to pay to the Additional Insurance Coverage (AIC)? a. 15$ per day for category A & B. b. 25$ per day for category C, D, E&F.

16. Do I have to pay any excess if I buy the Additional Insurance Coverage (AIC)? (AIC) is subject to certain exclusions which include without limit, when damage is caused to windows/windscreens, wheels and tyres, the underside or roof of the car or where the vehicle is driven off-road or on un-tarmacked roads, without due care and attention, negligently or where the driver is under the influence of alcohol or other drugs. Your liability to pay for the damage will therefore not be waived in these circumstances and you may be liable for the full cost. Therefore, using the vehicle in violation of any of the use restrictions like what mentioned above and in the rental agreement could void the Additional Insurance Coverage (AIC) and leave the renter fully responsible for any damage caused to the vehicle. If you would like us to waive your liability to pay the excess referred to above, then you can purchase our damage excess waiver product (DEW). However, please be aware that even with this product you will still have to compensate the car rental partner for damage which falls within one of the exclusions identified above or in the rental contract.

17. What is Collision Damage Waiver (CDW)? A collision damage waiver (CDW) is an agreement by which a rental car company agrees not to hold the renter responsible for accidental damage or loss, as long as the renter has not violated the terms of the rental agreement. A CDW may also be called a loss damage waiver (LDW) or a physical damage waiver (PDW).

18. What is Personal Accident Insurance (PAI)? Personal Accident Insurance (PAI) provides the authorized renters and passengers of the rental vehicle with an accidental death benefit and coverage for certain medical / ambulance expenses resulting from an accident. Renters are protected both in and out of the rental vehicle during the entire rental period and others are covered while occupying the vehicle.

19. What is Theft Protection Insurance (TPI)? A Theft Protection Insurance (TPI) is an agreement by which a rental company agrees not to hold the renter responsible for theft but the renter should carry the responsibility if s/he violates the conditions such as leaving the vehicle in an empty area, forgetting the key inside the car, leaving the car unlocked or any kind of carelessness; therefore, the rental company has the right to charge the renter for any loss or damage that may be caused due to carelessness. So any failure to meet the stated agreement would result in readjustment of the rental charges.

20. Do I have to buy the Additional Insurance Coverage (AIC) even if my CREDIT CARD covers me? a· Even if a renter has personal automobile insurance, s/he may not be totally protected. For example, if you decline AIC/LDW/DEW/CDW/LDW/PAI/TPI and rely on your own insurance or Credit Card, you probably would be responsible for paying your usual deductible which varies from the value of $500 to repair the car or $1500 if the car was fully damaged. However, if renter declines the Additional Insurance Coverage (AIC) offered by Monte Carlo Rent a Car in Jordan, s/he will be responsible for up to the full fair market value of the car if it is damaged, vandalized or stolen during the rental period. You may also be responsible for reimbursing the car rental company for the revenue lost by not being able to use the car while it is being repaired or not recovered due to theft ("loss of use"). b· We strongly advise our customers to purchase the Additional Insurance Coverage (AIC) so you are covered in all eventualities and therefore you will NOT pay any excess amount whether it’s your responsibility or not if you have a crash.

21. Why do I have to pay a deposit? a. It is a condition of hire for the primary driver to present his/her Credit Card to our representative upon arrival in order to take two vouchers, one for the rental payment, and the other for a deposit of US$330-1500 which depends on the car type (This is for all basic vehicles and may increase if a specialist or premium vehicle is hired. If in doubt, please do not hesitate to contact us). b. Debit or Switch cards are NOT acceptable; it must be a valid credit card. C· The deposit is for damage excess that will become applicable if the car is returned with any new damage or if the renter violates the legal regulations. D· Please ensure that you have checked your vehicle carefully before starting and when finishing your rental. E· If you return the vehicle in a satisfactory condition, we will simply destroy the card stamp after 72hours, and we will send you an email informing you that the stamp which has a number has been cancelled. Thus, make sure that our representative wrote the stamps number on your contract before signing it. F· All payments must be written on the copy of your contract.

22. What kind of payments do you accept? a· MasterCard, Visa, and American Express are accepted. b· Western Union http://www.westernunion.com/info/selectCountry.asp. c· Although you present a major credit card at the time of rental, you will be asked if you would like to pay the rental period either by cash or by charging your credit card. Since car rental companies ask for credit approval on the estimated car rental charges when you pick up the car, that amount will be held against your credit balance on that card for up to 30 days, regardless of how you pay upon return.

23. Do you accept travel cheques? Checks are not accepted according to the company's policy.

24. Are there any other payment alternatives? Monte Carlo Rent a Car – Jordan will send you a voucher full of details so that you can check it. In some cases our vouchers do not cover extra days, upgrades, etc. Therefore, you should carefully read the voucher information to understand exactly what is included.

25. What do I need to remember to take with me? Most important of all is your car hire voucher as this is like your plane ticket and you cannot start your rental without it. This is what is emailed to you immediately after you have confirmed your booking. Also you must remember to take your passport, driving licence and a credit card. When our representative meets you, s/he will most likely take a stamp of your credit card for deposit purposes; to insure that if anything happens to the vehicles, we can charge your card directly for it. If you return the vehicle in a satisfactory condition, we will simply destroy the card stamp after 72hours, and we will send to you an email informing you that the stamp number of your credit card has been cancelled. Please make sure that our representative wrote the stamp number on your contract before signing it as all payments must be written on the copy of your contract. (MasterCard, Visa, American Express are accepted).

26. Do I require an International Driving Licence or I can use my home licence? An International Drivers Permit License is not required in Jordan; you could drive our cars using your home licence.

27. Can I have additional drivers? Of course, you can have additional driver with no extra charges applied for having one additional driver. In most cases, you will need to list the additional drivers on your contract at the time of pick up. Please check with the reservations department reservations@montecar.com at the time of booking to see costs and number of additional drivers that are available to book.

28. Can I drive to neighboring countries? Jordanian laws limit cross-border rentals. Driving is allowed only within the country. The rented car could be driven out of the country on two conditions: If it's driven by a driver provided by a company, and if we are informed of your intention to drive the car outside the country before hand so we could arrange for it prior to the rental.

29. Driving off-road or negligent use? Our car hire vehicle at Monte Carlo is rented for use on the public highways of Jordan. They cannot be used off-road. Although a very rare occurrence, we'd like you to be aware that damage to the underside of the car hire vehicle caused by negligent driving or off-road use at Monte Carlo (we have had occasion to have to lift car hire vehicles out of dried-up river beds!) is at your own risk. Drinking and driving a hire car is considered negligent use.

30. Why do I have to pay additional charges for pick up or/and drop-off? Monte Carlo may charge renters an extra "drop-off" fee for cars picked up at one location and returned in another city, so the company needs to retrieve the car, either by hiring someone to drive the car back or by having the car shipped back. Customers interested in a one-way rental should specifically ask if there are any drop-off fees or charges for additional mileage, and what locations are authorized for such rental car returns. In all cases, there are added expenses to the company for such rentals. However, there are also many circumstances in which NO drop off charge will be levied (Queen Alia International Airport and within Amman City limits are free of charge). More details (?).

31. Why do I have to return my car at a set time? Many rates, like weekend specials, are only available during certain time periods. Returning the car after, or even before, the designated time might affect the rate quoted. Returning the car by the agreed-upon time also helps ensure that all other customers will have their reserved cars available upon their arrival.

32. Do you offer Child Safety & Booster Seats? Child Seats are usually available. We offer child safety and booster seats. Since there may be limited availability on these, you should reserve them well in advance with our reservations department.

33. Do you provide a map of Jordan? Monte Carlo provides a map of Jordan free of charge but you should reserve these well in advance with our reservations department. Make sure that you have checked maps before heading off as reading a map in a car is extremely dangerous as you are not concentrating fully on the road and what is going on around you. Also, always check the petrol and oil levels before driving away.

34. Can I have the car with a full tank of petrol? At Monte Carlo, pay in advance for the fuel and bring the car back empty. Monte Carlo will fill the car at or sometimes below the current retail pump price. Regardless of how much fuel is left in the tank, credits will not be given for unused gas; therefore, you should inform us of that in order to have the car with a full tank of fuel and our representative should give you a receipt.

35. Do you deliver or/and collect cars anywhere in Jordan? Monte Carlo offers free delivery & collection at Queen Alia International Airport or within Amman city just provided that the rental period is four days or more. Otherwise the renter will be subject to pay additional charges depending on locations as listed below. More details (?). a· Queen Alia Airport or any location in Amman: Free of charge if your rental period is four days or more. b· Sheikh Hussein Bridge (Northern Israeli Border): US$25.00 c· Allenby Bridge (Middle Israeli Border): US$15.00 d· Arava Border (Southern Israeli Border): US$55.00 e· Aqaba city: US$50.00 f· Aqaba Ferry Port: US$55 g· Irbid city: US$20.00

36. What should I do if I have an accident? a· All accidents / damages must be reported immediately to the traffic police and to Monte Carlo car rental - Jordan before the vehicle is moved in order to avoid any responsibility. b· You should call us immediately in order to send you one of our representatives to help you and provide you with another car if needed.

37. What should I do in case of mechanical failures? In the event of mechanical failures, you are kindly requested to contact us immediately at 24Hour Emergency Service (00962-7- 96 50 50 30 / 00962-7-96 40 15 19 / 00962-7-95 00 88 45 / 00962-7-9640 15 12 / 00962-7-955 87 87 6. If we give you the permission to repair the car you can do so, but it's preferable to replace the car.

38. What should I do if I lose the vehicle keys? Vehicle keys are chip-coded and are costly and timely items to replace. If you lose the car hire vehicle's key, you will be obliged to pay for its replacement (approximately US$ 50.00) plus any associated transport costs in connecting you with a new vehicle key. More importantly, your holiday car hire at Monte Carlo may be seriously affected while you wait for a new key to be prepared for your car hire vehicle. Please take good care of the car hire vehicle key while you're on holiday in Jordan!

39. What should I do if I lose Vehicle glass & locks? If you park up the car hire vehicle with personal valuable items inside and, as a consequence, the glass or locks are damaged in an attempt to steal your personal effects, you will be responsible for the associated repair costs to the car hire vehicle. We strongly recommend that you park the vehicle in supervised car parks/garages in the major cities and never leave any valuable personal items inside the car hire vehicle.

40. What do all the fully inclusive terms actually mean? We have made a concise and easy to read Terms & Conditions which explain all the terms associated with car hire. Click the link for more information.

41. What things should I consider when I collect your vehicle? a· Check out the condition of your car! It is wise idea to inspect the vehicle prior to leaving the rental depot. Any damage or unusual dents/scratches should be noted on the contract before you drive away. Go back to the rental office if needed to have this acknowledged in writing. Some companies may enforce a hard line policy regarding this. b· Make sure that the car registration card is inside the car, for if the police stop you, they ask you to present them the car registration card, your driving licence and the rental contract.

42. Is your booking system secure? a· For your convenience we have enabled Secure Sockets Layer for transmitting private documents via the Internet. SSL is a connection which can protect you from everyone. With the help of SSL you will have the opportunity to use encrypted connection between the server and the browser, which will guarantee the transmission of information that should not be revealed to anyone. SSL is a protocol, compatible with every modern browser - Internet Explorer, Netscape, Mozilla, Opera etc. However our secure pages will not display a ‘security alert’ message. This also means that our pages are secure and that your information is safe with us. To protect our internal information from the Internet, we have firewall protection software installed on all our systems. b· If you don’t like to send your personal information as well as your credit card details over the Internet, you can send them to our fax number 00962 (6) 53 35 122.

43. What is your pledge? Monte Carlo Rent a Car - Jordan is committed to providing the best value in the industry through a combination of consistent service, convenient locations, and a wide selection of quality vehicles, at fair prices.